1. What is HomeBreeze?

HomeBreeze is an online platform, where you can book facilities on the app and we share information such as home styling, cooking tips, places of interest in the vicinity, nearest banks/atms/clinics/convenience stores, etc. In addition, it serves as a crowd sourcing platform to pull together neighbors with similar interest to form classes such as cooking, enrichment, sports activities, etc. Merchants also offer promotional deals through our platform. We are committed to our homeowners as they go beyond the new milestone in home ownership. To support all home owners in transiting seamlessly to a new lifestyle in their new homes, HomeBreeze was formed to manage this aspect. HomeBreeze hopes to foster a community spirit among all developments that uses HomeBreeze.

2. Who is eligible for HomeBreeze membership?

HomeBreeze membership is open to all, but premium services are exclusive to properties that have an agreement with HomeBreeze. If you are not listed as the co-owner or is the tenant of the unit, please update the Managing Agency to provide supporting evidence. After verification, we will create your unique user ID and password for login purposes.

3. Is there a membership fee to join HomeBreeze?

HomeBreeze app is free for download on Apple Store and Google Play. There will be costs involved if you would like to participate in activities or purchase products offered by our merchants.

4. What does HomeBreeze membership offer?

HomeBreeze members, whose accounts have been verified, will enjoy these benefits:

4.1. Invitation to exclusive members' events

4.2. Enjoy special vendors/merchants' rates for programmes and deals

4.3. Facility booking at your finger tips

4.4. Complimentary trial classes

4.5. HomeBreeze credits to be given out during special events

5. How do I download the HomeBreeze app?

The HomeBreeze app is available for download on Apple Store (for iOS devices) and Google Play Store (for Android devices). Simply search for "HomeBreeze" and follow the installation instructions.

6. How do I register for a HomeBreeze account?

To register for a HomeBreeze account, download the app and follow the on-screen registration instructions. You will need to provide your name, email address, and mobile number. For premium services, you may need to provide additional verification information.

7. What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login screen. You will be prompted to enter your registered email address, and we will send you instructions on how to reset your password.

8. How do I book facilities through HomeBreeze?

To book facilities through HomeBreeze, log in to your account, navigate to the "Facilities" section, select the facility you wish to book, choose a date and time, and confirm your booking. You will receive a confirmation notification once your booking is successful.

9. Can I cancel or modify my facility booking?

Yes, you can cancel or modify your facility booking through the app. Navigate to the "My Bookings" section, select the booking you wish to modify or cancel, and follow the instructions. Please note that there may be cancellation policies for certain facilities.

10. How do I participate in activities or events?

To participate in activities or events, log in to your account, navigate to the "Activities" or "Events" section, browse through the available options, and register for the ones you are interested in. Some activities may require payment, which can be made through the app.

11. How do I use HomeBreeze credits?

HomeBreeze credits can be used to pay for activities, events, or products offered through the app. During checkout, select "Use HomeBreeze Credits" as your payment method, and the corresponding amount will be deducted from your credit balance.

12. How do I contact HomeBreeze customer support?

You can contact HomeBreeze customer support through the app's "Contact Us" section, or by emailing us at cs@homebreeze.com. Our customer support team is available from 9am to 5.30pm (Singapore time) on Mondays to Fridays, excluding public holidays.